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Thomas Hartinger
Feb 03, 2026 | 7 min read
The intelligent use of data offers significant potential for railway operations. By adopting modern, cloud-based monitoring solutions, operators can shift from reactive maintenance to predictive strategies, addressing issues before they affect service. This helps to improve system availability, efficiency, and overall maintenance outcomes. At the same time, operators must meet cybersecurity requirements while maintaining the highest standards of safety. In this interview, Product Manager Thomas Hartinger shares his perspective on how solutions like Frauscher Insights support more reliable and efficient railway operations.

Challenges of railway operators and the role of railway monitoring solutions
One of the biggest challenges for railway operators today is meeting passengers’ expectations. Studies show clearly that reliability and punctuality remain the two most important factors for users of public transport. At the same time, operators are facing rising passenger numbers, staff shortages, and limited budgets. This makes it even more crucial to increase system availability and resolve issues quickly and precisely.
To achieve this, operators need to rethink how they manage and maintain their infrastructure — and data plays a key role here. Modern diagnostic and maintenance solutions such as Frauscher Insights help railway operators monitor their systems in real time and identify irregularities early on. This enables proactive maintenance instead of reactive troubleshooting, ultimately improving availability and ensuring more reliable and efficient railway operations.

How Frauscher Insights contributes to system availability
Data lies at the heart of efficient and reliable railway operations. Monitoring and maintenance services like Frauscher Insights convert data from field elements into a foundation for intelligent maintenance strategies. Intuitive dashboards and reports give operators a continuous overview of system health, performance metrics, and opportunities for optimization.
With these insights, predictive maintenance becomes a reality, as potential failures can be identified and addressed before they impact service. This not only increases operational efficiency, but also enhances system availability and ultimately ensures a more reliable experience for passengers.
Cloud-based solutions in safety-critical environments
At Frauscher, we recognize that cloud-based solutions for safety-critical railway infrastructure often raise questions about their compatibility with safety and security measures. This compatibility is ensured through the strict separation between vital operational technology (OT) and non-vital information technology (IT), achieved by inserting a unidirectional gateway between these two networks.
In addition, Frauscher addresses security requirements by implementing robust cybersecurity measures such as dedicated security roles, threat modeling, vulnerability testing, supply chain risk management, and incident handling. This is achieved via the Frauscher PSIRT (Product Security Incident Response Team) in accordance with IEC 62443-4-1 standards. This approach enables the secure deployment of cloud-based systems while maintaining the highest standards of operational safety.
How cloud-based solutions contribute to the railway infrastructure
Adopting cloud-based solutions is a strategic decision for railway operators, allowing maintenance to be treated as an integral part of a modern operational model rather than as an isolated task. The benefits are clear:
Greater transparency of assets, processes, and maintenance histories
Improved efficiency through up-to-date software and centralized control
Streamlined operations through data-driven decision making and flexible resource planning
Increased competitiveness through faster adaptation to evolving operational requirements.
Beyond diagnostics, cloud-stored data can be leveraged for multiple purposes. Operators can access additional KPIs and operational data through analytics tools like Power BI, in a fast and user friendly way. Data can be integrated into legacy systems via standardized interfaces such as in asset management applications, ERP, or HRDS platforms. By enabling these capabilities, cloud services such as Frauscher Insights help operators turn raw data into actionable insights, optimize workflows, and fully integrate maintenance into their digital operations strategy.
How Frauscher Insights delivers flexibility and scalability
Flexibility and scalability are strategic strengths for railway operators when facing changing requirements, whether due to new projects, regulatory updates, or seasonal variations in the network. Cloud-based solutions enable modular expansion of functionality, such as additional analytics tools, interfaces, or user roles, and allow operators to scale services on demand without new hardware or lengthy projects. They can also adapt to evolving conditions, including regulatory changes or new technical standards, ensuring maintenance remains effective, efficient, and future-ready.

Key takeaways for railway operators
First, data is not information. Raw data from diagnostic recorders requires interpretation and enrichment. As a cloud-based solution, Frauscher Insights efficiently refines this data using input from technical stakeholders in operational environments, customer service teams, and ongoing developmental efforts. This ensures that Frauscher Insights continuously evolves and remains aligned with the latest operational and technical know-how.
Second, data is not for diagnostics alone. By enabling further analyses such as KPIs, Frauscher Insights provides additional value beyond fault detection. The generated information gives operators a comprehensive overview of system performance and operational processes across the railway network.
Third, clear guidance matters. In highly available systems, fault scenarios occur rarely and therefore are not part of everyday operations. Frauscher Insights supports operators with clear, actionable guidance for these infrequent situations, enabling them to identify and resolve issues quickly and confidently before they escalate.
Overall, Frauscher Insights supports a predictive approach to maintenance and service, enabling operators to address issues before they negatively impact system availability and performance.

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Frauscher Insights
You want to find out more about Frauscher Insights and all its benefits?